Patients feel better by visit four. Then they stop coming.
The acute pain resolves, the corrective plan stalls, and the file joins an inactive list nobody has time to call. Community Connect Pro runs the win-back campaigns your front desk can't, and lapsed patients rebook themselves onto your schedule.
What the Inactive List Actually Costs
These are industry patterns, not our numbers. Pull up your own inactive patient count and run it at your visit rate.
Where industry write-ups put the drop-off: acute pain resolves, and the motivation to finish a corrective care plan collapses.
The corrective care plan the drop-off cuts short, right when the higher-value phase of care should begin.
Roughly what a dedicated front-desk hire runs per year, the usual fix for follow-up nobody has time to do.
Count the patients who stopped coming last quarter. Every one of them already trusted you enough to walk in the door once.
Run the Math on Your Inactive List
Set your list size, pick a reactivation rate you believe, and watch the yearly figure move.
Assumes six visits per returning patient, the rough balance of a corrective plan that stalled around visit four.
What could be sitting in your inactive list each year
$2,925An estimate from your inputs and industry figures. Your numbers will vary.
See a win-back text go outWhere Patients Fall Out of Care
Four ways a practice leaks visits, each one handled by the same system. No second hire, no extra login for your front desk.
The Lapsed Patient Who Came Back
A quiet text goes out to the inactive list, and a Tuesday slot fills itself. Your front desk never left the lobby.
A scripted example. Names and details are fictional.
What Working the List Usually Costs
The usual fix is another front-desk hire at $50K to $60K a year, and that person still can't call lapsed patients while greeting the lobby. The list keeps growing either way.
Your EHR stays. ChiroTouch or your practice management system keeps the clinical records; Community Connect Pro sits alongside it and works the follow-up, the phones, and the reviews.
Phoenix answers every call, 24/7, for $147/mo, inside the same system that rebooks the lapsed patient, sends the reminder, and asks for the review.
Most Practices Start With the Whole Front Desk Covered
Our core plans cover the phones, the reminders, the reactivation, and the reviews. Pricing shows what each plan includes, in plain terms.
- Win-back sequences that work the inactive list on their own
- Appointment and care-plan reminders that keep visits on schedule
- Every call, text, and email in one inbox
- Online booking that fills from your real availability
- Review requests after visits, on autopilot
Want the phone answered while the front desk handles the lobby? Phoenix AI Receptionist adds on at $147/mo.
See PricingRunning Jane? Zapier connects it.
See the Reactivation Campaign Run
One short demo. Your inactive-list math, a win-back sequence running live, and a straight answer on whether it beats another front-desk hire.
Schedule a Demo