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SMS & Messaging Terms

Last updated: August 6, 2026

This page describes how ThinkBOLD Solutions, operating Community Connect Pro ("CCP," "we," "us," or "our"), uses SMS text messaging, both messages we send directly and messages sent through our platform by the businesses that use it. It applies alongside our Terms of Service and Privacy Policy.

Program Description

CCP sends text messages to:

  1. Prospective and current CCP customers, for account verification, billing and payment notices, onboarding steps, appointment reminders related to your CCP account, and customer support responses.
  2. Contacts of businesses that use CCP. CCP is a software platform that local service businesses use to communicate with their own customers, including by text message. If you have received a text from a business using CCP, that message was sent by that business, using CCP's platform, to a number that business has on file for you (see "Platform Messaging" below).

Message Frequency

Message frequency varies based on your account activity and the notifications you have opted into. Typical volume for most users is a few messages per week. Message and data rates may apply.

Opt-In and Consent

By providing your mobile number and opting in, for example by checking the SMS consent box during signup, or by texting in to one of our numbers, you consent to receive text messages from ThinkBOLD Solutions related to your CCP account. Consent to receive SMS is never a condition of purchasing any product or service. The consent checkbox is unchecked by default; you must actively opt in.

Opt-Out (STOP) and Help (HELP)

Reply STOP at any time to any message from CCP to opt out. You will receive one confirmation message and no further messages from that program. Reply HELP for assistance, or contact us at [email protected] or (888) 828-6345.

We honor STOP, UNSUBSCRIBE, CANCEL, END, and QUIT as valid opt-out keywords across all CCP-originated messaging programs.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

No Sale or Sharing of Opt-In Data

We do not sell, rent, or share mobile phone numbers or SMS opt-in data collected for messaging purposes with third parties for their own marketing use. Opt-in data is used solely to deliver the messaging program you signed up for and is handled according to our Privacy Policy.

Platform Messaging: For Businesses Using CCP

If you are a CCP customer and use our platform to send text messages to your own contacts, you are solely responsible for:

  • Obtaining valid, documented consent from each recipient before texting them, in a form that satisfies the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
  • Including required disclosures (business identity, message purpose, frequency, "Msg & data rates may apply," and opt-out instructions) in your own opt-in flow.
  • Honoring opt-out requests from your contacts immediately.
  • Using the messaging features only for lawful purposes, consistent with our Acceptable Use Policy.

CCP provides the technical means to send messages; it does not verify or guarantee that any individual customer's use of those means complies with applicable law. CCP reserves the right to suspend messaging access for any account whose use risks carrier compliance for the platform as a whole.

Contact

Questions about this messaging program: [email protected] or (888) 828-6345.