The hail came through at 4 AM. By breakfast every phone in the county is ringing.
Storm work goes to whoever answers first, and the crews from three states over answer fast. Community Connect Pro picks up every call around the clock, texts back the ones nobody could reach, and puts the inspection on your calendar before someone else knocks on that door.
What a Missed Call Actually Costs
These are industry and vendor figures for home services, not our numbers. The ticket size is what makes them land differently here.
The average missed-call rate for home service businesses, per industry data.
What vendor estimates put on a single missed call in lost revenue.
The share of callers industry sources say hang up without leaving a voicemail. They call the next number instead.
That vendor figure was built on ordinary service calls. Put your own replacement ticket in its place and run it again.
Run the Missed-Call Math on Your Company
Set your own week and ticket size. The math runs live, and every number is yours to move.
What missed calls could be costing you a year
$56,160An estimate from your inputs and industry figures. Your numbers will vary.
See how Phoenix answers themWhere Jobs Leak Out of a Storm Season
Four ways roofing companies lose work, each one plugged by the same system. No office hire, no second app.
One Board Tells Every Crew Where to Go Next
The office doesn't call the crew and the crew doesn't call the office. Field Connect Pro puts the day's jobs on a board sorted by crew, so the next address is already sitting there.
- Today's jobs line up on one board, sorted by crew, and the board keeps them bucketed by status every time it refreshes.
- Drag a job onto a crew's lane to assign it, or move it to someone else mid-morning when a roof takes longer than planned.
- Search by customer, address, or crew and the board filters itself, no scrolling a printed list to find one job.
- See drive time and mileage to every stop before the truck rolls, and a flag if the address falls outside your service area.
- Mark the job done and start the invoice draft from the same board, no re-typing it into a separate app.
A scripted example. Names and details are fictional.
The Call That Came In During the Storm Rush
Your crews are on three roofs and the office line has four callers waiting. This one still gets an answer, and an inspection on the book.
A scripted example. Names and details are fictional.
What Answering the Phone Usually Costs
A human answering service runs $250 to $400 a month and covers a limited block of calls. The week after a storm is not a limited block of calls.
Bolting a CRM onto a separate job-management tool can run a growing company past $300 a month, split across two systems that only half talk to each other.
Phoenix answers every call, 24/7, for $147/mo, inside the same system that books the inspection, chases the estimate, and asks for the review.
Most Roofing Companies Start With Everything in Place
Our core plans cover the phones, the booking, the pipeline, and the reviews. Pricing shows what each plan includes, in plain terms.
- Every call, text, and Facebook message in one inbox
- Automatic text-back when a call gets missed
- Online inspection booking tied to your real availability
- Estimate follow-up that keeps going until the homeowner decides
- Review requests after every finished roof
Want the phone answered for you around the clock? Phoenix AI Receptionist adds on at $147/mo.
See PricingAlready running an estimating or job-management tool? Most of them bridge across, so your jobs land in the same pipeline.
See It Catch a Storm Call
One short demo. Your numbers, the missed-call text-back running live, and a straight answer on whether it pays for itself at your ticket size.
Schedule a Demo