It is 2 AM and there is water coming through the ceiling.
They are not calling the best restoration company. They are calling whoever picks up. Community Connect Pro answers every emergency call around the clock, texts back anyone who slips through, and gets the job on the board while the competition is still asleep.
What a Missed Call Actually Costs
These are industry and vendor figures for home services, not our numbers. In this trade the missed call is rarely recoverable at all.
The average missed-call rate for home service businesses, per industry data.
What vendor estimates put on a single missed call in lost revenue.
The share of callers industry sources say hang up without leaving a voicemail. They call the next number instead.
Someone standing in two inches of water does not leave a voicemail and wait. They work down the list until a person answers.
Run the Missed-Call Math on Your Company
Set your own week and job size. The math runs live, and every number is yours to move.
What missed calls could be costing you a year
$234,000An estimate from your inputs and industry figures. Your numbers will vary.
See how Phoenix answers themWhere Jobs Leak Out of an Emergency Trade
Four ways restoration companies lose work, each one plugged by the same system. No overnight office hire, no second app.
One Board Tells Every Crew Where the Loss Is
The office doesn't call the crew and the crew doesn't call the office. Field Connect Pro puts the day's jobs on a board sorted by crew, so the next address is already sitting there.
- Today's jobs line up on one board, sorted by crew, and the board keeps them bucketed by status every time it refreshes.
- Drag a job onto a crew's lane to assign it, or move it to someone else when an overnight loss turns into a two-day job.
- Search by customer, address, or crew and the board filters itself, no scrolling a printed list to find one job.
- See drive time and mileage to every stop before the truck rolls, and a flag if the address falls outside your service area.
- Mark the job done and start the invoice draft from the same board, no re-typing it into a separate app.
A scripted example. Names and details are fictional.
The 2 AM Call Nobody Was Awake For
The call that decides the job comes in at the worst possible hour. It still gets answered, and the crew still gets dispatched.
A scripted example. Names and details are fictional.
What Answering the Phone Usually Costs
A human answering service runs $250 to $400 a month and covers a limited block of calls. Overnight coverage, which is your whole business, costs extra.
Bolting a CRM onto a separate job-management tool can run a growing company past $300 a month, split across two systems that only half talk to each other.
Phoenix answers every call, 24/7, for $147/mo, inside the same system that dispatches the crew, tracks the claim, and asks for the review.
Most Restoration Companies Start With Everything in Place
Our core plans cover the phones, the dispatch, the pipeline, and the reviews. Pricing shows what each plan includes, in plain terms.
- Every call, text, and Facebook message in one inbox
- Overnight answering with handoff to your on-call lead
- Automatic text-back when a call gets missed
- Open claims tracked in one pipeline until the adjuster answers
- Review requests after every finished job
Want the phone answered for you around the clock? Phoenix AI Receptionist adds on at $147/mo.
See PricingAlready running a documentation or job-management tool? Most of them bridge across, so your jobs land in the same pipeline.
See It Answer a 2 AM Call
One short demo. Your numbers, the overnight handoff running live, and a straight answer on whether it pays for itself at your job size.
Schedule a Demo